Privacy Policy

STORPWR ("STORPWR," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website storpwr.com, submit a form, communicate with us, or use our services.

By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit any personal information.

1. Information We Collect

Information You Provide Directly

When you request an assessment, contact us, or use our services, we may collect:

• Full name
• Phone number
• Email address
• Home address and zip code
• Energy usage preferences and system interest (solar, battery, or both)
• Property information relevant to system design and installation

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule site assessments
• Provide, maintain, and improve our solar and battery installation services
• Send project updates, appointment confirmations, and service-related communications
• Send marketing communications, including promotional text messages, emails, and calls, only with your express consent
• Process contracts, permits, and utility applications on your behalf
• Comply with legal obligations, including contractor licensing requirements
• Analyze website usage to improve user experience
• Protect against fraud, unauthorized activity, and legal claims

3. Communications & Messaging Consent

Text Messages (SMS/RCS)

By providing your phone number and checking the consent box on our contact form, you expressly consent to receive automated marketing and service-related text messages from STORPWR at the phone number you provided. This may include messages sent via SMS, MMS, or RCS (Rich Communication Services).

• Message frequency varies based on your project status and preferences
• Message and data rates may apply depending on your mobile carrier plan
• Consent is not a condition of purchasing our services
• You may opt out at any time by replying STOP to any message, or by contacting us directly
• For help, reply HELP or contact us at info@storpwr.com

Phone Calls

By submitting your phone number, you consent to receive calls from STORPWR, including calls made using automated dialing technology, for service-related and marketing purposes. You may revoke consent at any time by notifying us.

Email Communications

We may send you service-related emails (appointment confirmations, project updates, system alerts) and, with your consent, marketing emails about promotions, new services, and industry news. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting us. Service-related emails necessary for your project may not be opted out of while your project is active.

4. How We Share Your Information

We may share your personal information with:

• Authorized Dealer Partners: Independent sales companies who introduced you to our services, limited to information necessary for your project
• Service Providers: Third-party companies that help us operate our business (e.g., CRM systems, communication platforms, payment processors, analytics providers)
• Utility Companies & Government Agencies: As required for permitting, interconnection applications, and incentive processing
• Financing Partners: If you choose to finance your system, your information may be shared with lending institutions at your direction
• Legal Requirements: When required by law, court order, or governmental regulation

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.

5. Your Privacy Rights

All Users

Regardless of where you reside, you may:

• Request information about the personal data we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications at any time

California Residents (CCPA/CPRA Rights)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to Know: Request what personal information we have collected, the sources, the purposes, and the third parties with whom we have shared it
• Right to Delete: Request that we delete personal information we have collected from you, subject to certain exceptions
• Right to Correct: Request that we correct inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. If this changes, we will provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

How to Submit a Privacy Request

To exercise any of your privacy rights, including requesting deletion of your data, you may contact us by:

• Email: info@storpwr.com (subject line: "Privacy Request")
• Phone: (916) 415-8048
• Mail: STORPWR, 7311 Galilee Rd Suite 155, Roseville, CA 95678

We will confirm receipt of your request within 10 business days and respond within 45 calendar days. We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations (including contractor licensing record-keeping), resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or de-identify it.

• Lead/inquiry data: Retained for up to 24 months if no project is initiated
• Customer project data: Retained for the duration of your warranty period (up to 10 years) as required for warranty service and regulatory compliance
• Marketing consent records: Retained for as long as consent is active, plus 5 years after withdrawal for compliance documentation

7. Cookies & Tracking Technologies

Our website uses essential cookies necessary for basic site functionality. We may also use analytics cookies to understand how visitors interact with our website and improve our services.

Do Not Track: Our website currently does not respond to "Do Not Track" browser signals, as there is no industry-standard technology for honoring such signals. We do not engage in cross-site behavioral tracking.

Third-Party Analytics: We may use third-party analytics services that use cookies and similar technologies to collect and analyze website usage data. These services have their own privacy policies governing their use of your information.

8. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

10. Third-Party Links

Our website may contain links to third-party websites, including government agencies (CSLB), utility companies, and financing partners. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. Material changes will be communicated through a notice on our website. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us: